Return policy

Returns of mystery boxes🎁

Boxes are sold as sealed mystery boxes: the content is not known in advance and cannot be customised. Therefore, returns are not accepted for simple dissatisfaction or for the perceived value of the products received.

Exceptions

We assess on a case-by-case basis situations such as:

• packaging severely damaged on arrival;
• box visibly tampered with;
• clear shipping errors (e.g. completely different weight).

How to report a problem🛠️

If you notice an issue at the time of delivery, please:

• contact us within 48 hours of delivery;
• attach clear photos of the outer packaging, seals and contents;
• include the order number and a description of the problem.

You can open a claim from the Contact page.

Refunds

If your claim is approved, the refund will be issued to the same payment method used at checkout, usually within 5–10 business days (depending on the payment circuits).