Returns & refunds policy

Right of withdrawal (14 days)🧾

If you purchase as a consumer, you can withdraw from the purchase within 14 days from delivery, without giving any reason.

• Items must be returned unused, intact and with seals/closures not tampered with (if present).
• If the box or seals are opened/tampered with, we may reduce the refund due to loss of value.
• Return shipping costs are borne by the customer, unless otherwise stated or in case of defects/non-conformity.

Return conditions

To accept a return request, we ask that:

• the box is intact and returned with all received components;
• seals/closures are intact (if present);
• outer packaging is suitable for shipping (to avoid further damage);
• the request is submitted within the applicable deadlines (withdrawal: 14 days).

Delivery issues or defects🛠️

If you experience issues (damage, tampering, clear shipping errors, or non-conformity), we prioritize your case. Examples:

• package severely damaged upon arrival;
• box visibly tampered with or broken seals;
• clear shipping mistake (e.g., completely different weight than purchased);
• defective/non-conforming items (where applicable).

How to request a return or report an issue

To start the process, please:

• contact us within 48 hours from delivery for damage/tampering, or within 14 days to exercise withdrawal;
• include your order number and the reason (withdrawal / delivery issue / other);
• attach clear photos of: outer packaging, seals/closures, shipping label, and contents (if relevant).

We will reply with instructions and, if needed, a case ID. The return address is provided by email after the case is opened. Contact.

Refunds

If approved, the refund is issued to the same payment method used at checkout. We usually process refunds within 5–10 business days after receiving and inspecting the return (final timing depends on payment networks).