Terms & Conditions

Scope📌

These terms govern access to and use of the KiloMystery website and the sale of products in the form of mystery boxes. By placing an order, you accept that boxes are sold as “mystery”: contents are not visible in advance and cannot be selected in detail, unless otherwise stated on the product page.

Seller information🏢

This website is operated by:

• Legal name: KILO MYSTERY SRLS
• VAT number: 02794550745
• Registered and operational address: P.zza Alessandro Romano 11, 72023 Mesagne (BR), Italy
• Email: sales@kilomystery.com
• Phone: +39 353 492 3350
• Support hours: Monday–Friday, 9:00 AM–6:00 PM

How the contract is formed🤝

• Information and prices shown on the website are an invitation to treat.
• The contract is formed when you receive the order confirmation email (or when the order is shown as confirmed in your account, if available).
• We may refuse or cancel orders in case of obvious errors (e.g., clearly wrong price), unavailability, suspected fraud, or incomplete/incorrect data.

Prices, payments and invoicing💳

• Prices are shown in EUR and include VAT unless stated otherwise.
• Any shipping costs are displayed before checkout confirmation.
• Payments are handled by trusted third-party providers; we do not store full card details.
• If payment fails or is unauthorized, the order may be cancelled.

Shipping, delivery and risk📦

• Delivery times shown on the website are estimates and may vary due to factors not directly attributable to us (couriers, holidays, checks).
• When your order is handed to the carrier, you will receive tracking (if available).
• Risk of loss or damage transfers to the consumer upon delivery (or when a third party designated by the consumer takes possession).

“Mystery” nature of the boxes🎁

KiloMystery Boxes have non-predetermined contents. We do not guarantee specific brands, models or categories unless explicitly stated on the product page. Images are for illustration purposes. Consumer rights (withdrawal, legal warranty, non-conformity protections) remain unaffected.

Withdrawal, returns & refunds🧾

If you purchase as a consumer, you may withdraw within 14 days from delivery and request a return/refund according to our Return Policy. Read the Return Policy.

Legal warranty & non-conformity✅

Consumers benefit from the legal warranty of conformity under applicable law. If something is wrong, contact us and we will evaluate the most appropriate solution (e.g., replacement, refund or other legal remedies).

Limitation of liability⚠️

The website and services are provided “as is”. We strive to keep the platform operational and updated, but we cannot guarantee the complete absence of interruptions, technical errors or delays caused by third parties (providers, couriers, payment gateways).

To the extent permitted by law, we are not liable for indirect or consequential damages arising from the use of the website or delays not directly attributable to us. Nothing in these terms limits mandatory consumer rights.

Governing law & jurisdiction⚖️

These terms are governed by Italian law. Where consumer rules apply, the competent court is that of the consumer; otherwise, jurisdiction is determined under applicable law. Contact.