Kilomistery
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KiloMystery

Shipping

Last update: 01/03/2026

Here you’ll find delivery times, costs, tracking and helpful shipping information. 🚚

Timing & tracking⏱️

  • Order preparation: usually 24–48 business hours.
  • Estimated delivery: 48–72 business hours across Europe (except remote or hard-to-reach areas).
  • Tracking is emailed as soon as the courier picks up the parcel.

Times are average estimates. If couriers are delayed or additional checks occur, we’ll help you monitor the shipment.

Costs & important notes💶

  • Shipping cost is calculated at checkout based on the total order weight and destination.
  • Free shipping on orders over €100 (if available for the selected destination).
  • Incomplete or incorrect addresses may cause delays, holding at depot, or re-deliveries: please double-check your details before confirming the order.
  • If you have delivery issues, reach us via the Contact page.

Some remote areas may require longer delivery times or additional courier surcharges.

Where we ship🗺️

We ship across Europe to addresses served by our partner couriers. If an area is not covered, it will be shown at checkout.

Delivery issues🧩

If you have a shipping issue, here’s what to do:

  • Check the tracking (if available) and the carrier status.
  • If the parcel is held at depot or marked undeliverable, contact us as soon as possible so we can open a support case.
  • If the parcel is returned to sender due to an incorrect address or failed pickup, we may require a new shipping payment for re-delivery.

Useful links🔗

Company details & contacts

Transparency first: here are the official seller details and contact channels.

  • Legal name: KILO MYSTERY SRLS
  • VAT number: 02794550745
  • Registered and operational address: P.zza Alessandro Romano 11, 72023 Mesagne (BR), Italy
  • Support email: sales@kilomystery.com
  • Phone: +39 353 492 3350
  • Support hours: Monday–Friday, 9:00 AM–6:00 PM